Frequently Asked Questions

How do I add a specific interest or source to my Home feed?

News360 is all about you choosing what exactly you want to read. Swipe down on your Home feed to open your Menu, and then tap on “Add Interests” - this will show you a list of interests that News360 thinks are relevant to you based on what you’ve read. You can add as many of these as you like to your Home feed by tapping on them. If you know exactly what you are looking for, use the search bar in the Menu to find it. If those interests are present in News360, you’ll see them in the search results and you will be able to add them to your Home feed by tapping on them and then tapping on ‘Add to Home’.

Is there a way to block stories from a certain source, or about a certain topic from my Home feed?

Yes, there is. To mute a particular source or interest you just have to tap ‘thumbs-down’ on any story produced by the source, or relevant to the interest you want to block, then tap ‘Let us know why’ and then choose the subject from the list of options provided. If you do not see the subject you would like to mute in the drop-down menu - please tell us about it via Menu > Settings > Feedback > Send Feedback option in the app or send an email to support@news360.com.

Can I add an RSS feed to News360 myself?

This is not possible at the moment, but if you think there is something missing from News360 - please send us a link to it at support@news360.com. The source will be reviewed and added within a few days if it complies with our content policies.

Where can I find the PIN number?

The PIN number is to allow you to login on a device with no keyboard (like an Android TV - if you install News360 on one, it'll give you a PIN number to sign in). You do not need it to use News360 on a phone or tablet, just sign in using your existing Google/Facebook/Twitter/Email account.

I want to use News360 on another device, but I am afraid to lose my interests and preferences. What should I do?

To secure your profile on News360 including all your reading history, interests, mutes, saved stories etc., you just have to make sure you have a News360 account. You can sign up to News360 by going to Menu > Settings > Sign in and then either associating your Facebook/Twitter/Google account with News360 or creating a new one with your email and a password of choice. After that you can use the same account on any devices or on the web.

What languages does News360 support?

At the moment News360 supports English and German. To switch between these languages you should change the edition in your settings - go to Menu > Settings > Edition and choose either ‘Deutschland’ for German or any other edition for English.

Is there an option to organise my feed in chronological order?

The way that News360 ranks stories takes both freshness and relevance into account, so sometimes, a more important, but older, story will be ranked higher than a fresher, but less relevant story. There can be thousands of stories potentially relevant to you whenever you open the app, so a pure chronological sort would be less effective.

Can I use News360 Premium subscription on my phone as well as my tablet?

Yes, the News360 Premium subscription is tied to your account (which you will need to create before you can subscribe) and you can use the same subscription across all your devices.

Do I need an active internet connection for Audio Briefing?

Yes, internet connectivity is required for Audio Briefing to work, even for stories that are stored for offline reading. Please note, use of Audio Briefing is likely to increase the volume of data downloaded by News360 as compared to reading text and visual content.

Does the News360 Premium subscription auto-renew?

Yes, you can enable automatic renewal for your subscription on Android devices. Automatic renewal is currently unavailable on iOS.

How can I cancel my subscription to News360 Premium?

Open the News360 app, navigate to the Settings menu, and select the ‘Manage Subscription’ option. If you have automatic renewals enabled, you will need to follow the instructions on the Google Play store.

Does News360 Premium include subscriptions to any digital news publications or remove paywalls?

No, currently the list of news sources available to readers remains the same for all News360 users. So any paywall limits that are triggered based on your reading history are likely to remain in place.

Your content representation seems biased to me! What’s your agenda here really?

News360 uses a number of algorithms to analyze content, understand your preferences and create a personalized newsfeed for each user. To remove any potential bias, there is intentionally very little human participation in this process. That said, bias is a very complex and often subjective concept that machines do not easily understand, and every reader has a somewhat different perception of which content is biased or unbiased. News360’s algorithms are definitely not perfect (and likely never will be) at filtering out biased content, but we are committed to improving them as much as we possibly can - if you feel that your feed is biased, we would greatly appreciate it if you send us a note with some examples of biased content to support@news360.com.

Your app crashes/freezes/works too slowly/images and texts are missing. What’s going on?

First of all make sure that it’s not a connectivity problem on your side. If other apps work well and you’re sure it’s not just flaky Wi-Fi, check the App Store/Google Play to make sure you are running the latest version of News360 available for your OS. If you are, please report the problem to us. The best way to do it is by going to the Menu > Settings > Feedback > Send Feedback inside the app - News360 will automatically add some basic info about your device and account to the email and it will help us to investigate the issue faster. In case that’s not possible (the app just won’t open, for example), please contact us at support@news360.com. Any details on your type of account (Facebook/Google/Twitter/Email) as well as on OS and device (or web browser if you’re having trouble with the web version of News360) you’re using will be much appreciated.

I’d like to use a different login on News360, but I don’t want to lose my interests. Is it possible to change my login?

Unfortunately at the moment it is not possible to change the login info if you are using Facebook/Twitter or Google to sign in to News360. In case you are using a News360 account (email/password) and you want to change your email address, proceed as follows:

  1. Sign in to your account on the website https://news360.com/.
  2. Open profile settings by clicking on your username in the top right corner of the screen.
  3. Click on the pencil icon at the end of the ‘Email’ line and enter your new email and password.
  4. Click on ‘Save’. That’s it, now this account is associated with your new email.

I want to stop getting email digests from News360. How do I unsubscribe?

There is an ‘Unsubscribe’ link in the bottom right corner of every email digest we send you. Tap/click on it and digests will stop coming in. In case they don’t, please report it to us at support@news360.com.

There’s no solution to my problem here. I also have some great ideas on how to make News360 even better. What should I do?

Please contact us via the Menu > Settings > Feedback > Send Feedback option in the app or send an email to support@news360.com.

Your opinion is important to us. Thank you for making News360 better!